NDIS Support Coordination in South East Melbourne: A Complete Guide

A support coordinator helps you put your NDIS plan into action. That means explaining what your funding covers, finding and connecting you with the right local providers, setting up service agreements, keeping your goals on track, and helping you prepare for plan reviews.

For participants across South East Melbourne, a big part of the value is genuine local knowledge — knowing which providers are reliable in suburbs like Frankston, Dandenong, Cranbourne, and Berwick, and being able to match you with supports that actually fit.

Look under the Capacity Building — Support Coordination category in your NDIS plan. It may also appear as Specialist Support Coordinationif you have more complex needs. If you open your plan in the myplace portal and search for those terms, you'll see whether funding has been included. Not sure how to read your plan? Give us a call and we'll walk you through it.

Level 2 (Coordination of Supports) is the most common level — it helps you build and manage a mix of supports and grow your independence. Level 3 (Specialist Support Coordination) is for participants with more complex or higher-risk situations and involves managing challenges across multiple services. You can read more on our Level 2 and Level 3 pages.

If support coordination is included in your plan, the cost comes directly from that allocated NDIS funding — not from your own pocket. The NDIS sets the pricing through the NDIS Pricing Arrangements (formerly the Price Guide), so the hourly rate is consistent across providers. During our first chat we'll be completely transparent about how your funding is used.

Yes. The NDIS is built on choice and control, and that applies to who coordinates your supports. You are not locked in to any organisation or individual. If you have support coordination funding, you can choose to work with 360 Support Coordination and have Katelyn or Teri as your coordinator.

We work across a broad area of South East Melbourne — including Frankston, Dandenong, Springvale, Noble Park, Cranbourne, Berwick, Narre Warren, Pakenham, Hallam, Endeavour Hills, Mornington, Glen Waverley, Oakleigh, Clayton, Rowville, and surrounding suburbs. If you're not sure whether we reach your area, just ask — chances are we do.

Absolutely — this is one of the most common situations we see, and it's completely normal. We'll sit down with you (in person or virtually), go through your plan from the beginning, explain what each line means, and help you understand what your funding can be used for. No question is too basic.

You have every right to change your support coordinator at any time. If your current coordinator isn't responsive or it just isn't the right match, you're not obligated to stay. The process is straightforward — see our guide on how to change your support coordinator , or get in touch and we'll help you switch smoothly without disrupting your supports.

No — they're two different roles, and many participants have both. A plan manager handles the financial side (paying invoices and tracking budgets). A support coordinator handles the practical side — finding providers, setting up supports, working on your goals, and being your go-to person when things get complicated.

Yes. 360 Support Coordination is a registered NDIS provider, which means we meet the quality and safeguarding standards set by the NDIS Commission. It also means we can support participants whose plans are NDIA-managed, plan-managed, or self-managed.