NDIS Support Coordination in Melbourne
Your Local NDIS Experts – Guiding You Through Every Step with Personalised Support in Melbourne and Beyond
Get personalised, friendly, and expert NDIS support from trusted local specialists in Melbourne. We help you understand your plan, connect with the right services, and achieve your goals confidently.
Trusted Local NDIS Specialists Supporting You Every Step of the Way
At 360 Support Coordination, we help NDIS participants in Melbourne and surrounding regions navigate their plans with confidence.
Our friendly Melbourne-based team provides expert NDIS support coordination
tailored to your needs. Whether you’re looking for a Level 2 or Level 3 support coordinator or specialized assistance, we’re here to guide you every step of the way.
With 360 SC, Melbourne participants get a local partner who speaks their language, understands their goals, and turns a complex system into a clear roadmap.
Why Choose 360 Support Coordination in Melbourne
360 Support Coordination is a Melbourne-based NDIS provider with a dedicated team of local experts. We offer person-centered support, treating every participant like family.
Our team has over 20 years of combined experience in disability and mental health services , with many coordinators who bring lived experience of NDIS and mental health issues . This blend of professional skill and personal insight means we truly understand your challenges.
We pride ourselves on tailoring our approach to each person: we listen closely, build custom plans, and communicate honestly. You’ll never face hidden fees or surprises – we believe in transparency and trust . Unlike larger bureaucracies, we provide a warm, supportive environment where your goals guide every step.
- Local Expertise
We live and work in Melbourne. Our coordinators know the local NDIS landscape inside out. We’ve built in-depth knowledge of Victorian NDIS rules and a large network of trusted providers across Melbourne
- Proven Track Record
Our team has helped hundreds of clients manage simple and complex NDIS plans successfully . We’re mission-driven and outcome-focused, celebrated by clients and peers for our consistent support.
- Empathy and advocacy
Our support coordinators often have personal or family experience with disability and mental health. This lived insight helps us empathize and advocate fiercely for you.
If you want a support coordinator Melbourne can rely on, 360 SC is here. We don’t just process paperwork – we partner with you to turn your plan into real progress.
Support Coordination We Offer
The NDIS offers three levels of support coordination , and at 360 SC we specialize in the two most intensive levels:
- Level 2 – Coordination of Supports
This is what we call standard support coordination. A Level 2 coordinator helps you understand and use your NDIS plan to pursue your goals. You’ll get help to build your skills for daily life – for example, choosing the right providers, budgeting your plan, and organizing supports so you can live more independently .
Our Level 2 coordinators will sit down with you to review your plan, identify which supports you need (like therapy, equipment or community activities), and show you how to make the most of your funding. We handle the legwork of contacting providers and setting up services so you can focus on what matters.
- Level 3 – Specialist Support Coordination
This specialist level is for participants facing more complex situations. If your circumstances involve multiple disabilities, significant health challenges, or barriers like difficult behaviours, our Level 3 Support Coordinators step in. They provide specialized assistance beyond the ordinary – evaluating high-risk or complex needs (mental health support, housing, crisis planning, etc.), and crafting a cohesive plan that addresses them.
In short, Level 3 Support Coordination at 360 Support Coordination means full-service support coordination for when life throws extra challenges your way.
Both levels are capacity-building, meaning we empower you to eventually manage more on your own. As the NDIS explains, coordinators help you “connect with NDIS providers, community, mainstream and other government services” and “build your confidence and skills to use and coordinate your supports”. With 360 Support Coordination, you can transition between levels if needed – for example, starting with specialist support and stepping down to standard coordination as goals are met. (Our friendly team will discuss this with you at your plan review.)
Benefits of a Local Melbourne Team
Choosing a Melbourne-based support coordination provider has big advantages. Our clients benefit from:
- Deep Local Knowledge
Our support coordinators know Melbourne inside and out. We understand Victoria’s NDIS rules and have extensive connections with local providers and agencies. This means we can quickly identify the right services nearby – from speech therapy in Glen Waverley to physiotherapy in Bendigo, we have contacts everywhere.
- Community Connections
Melbourne has a diverse, well-connected disability community. As one local provider notes, “Melbourne is home to a wide range of services… with a coordinator, you can tap into local resources and community programs”. We leverage these resources – whether it’s local support groups, recreation programs, or specialist clubs – to enrich your plan beyond paid supports.
- Easy Face-to-Face Support
With offices in Bundoora and Moonee Ponds (and support coordinators around the city), we offer in-person meetings and quick on-the-ground help. Need an urgent meeting? Want a home visit? Our local presence means faster response times. We also understand Melbourne’s diverse cultures and language groups, making it easy to communicate in the way you prefer.
- Familiarity with Your Area
We know the Melbourne suburbs and services. For example, our coordinators can advise on public transport and mobility in Melbourne’s CBD or find local NDIS-approved home care providers in Geelong. Our local insight can save you time and stress.
By choosing 360 Support Coordination, you get the personal touch of a small local team and the expertise of a large provider. We combine the best of both: friendly neighbourhood support with professional NDIS knowledge.
Services Beyond Support Coordination
In addition to support coordination, 360 Support Coordination offers a range of related services to meet your NDIS needs:
-
Psychosocial Recovery
Coaching
For participants with psychosocial disabilities or mental health challenges. Our recovery coaches provide specialized coaching to help you manage daily living, build resilience, and achieve your recovery goals. This might include goal-setting around independent living, mental health education, or connecting with community mental health services.
-
Behaviour Support
Practitioner
We have qualified Behaviour Support Practitioners who work with you and your support team to understand and transform challenging behaviours. Our Behaviour Support Practitioners develop behavior support plans focused on positive strategies and building independence.
- Support Coordination Training and Supervision
We don’t just help participants – we also train support coordinators. Our expert training programs build the skills of other coordinators and disability workers. This ensures the whole sector has qualified professionals. (If you’re a support worker seeking professional development, ask us about our workshops.)
In short, 360 Support Coordination is a one-stop shop for plan implementation: from coordination and coaching to clinical support and training. You can add these services to your plan at any time. For example, many participants combine support coordination with recovery coaching, and we’ll make it seamless since it’s all in-house.
Meet Our Melbourne Team
Our Melbourne support coordination team is made up of dedicated professionals who are passionate about disability support. You’ll work with coordinators who are not only experts in NDIS but also genuinely care about your goals
Fiona H
Manager & Senior Support Coordinator
(Level 2 & 3)
Fiona leads our capacity-building team. With over a decade of experience, she excels at crafting plans for complex needs and mentors our coordinators.
Tanya B
Support Coordinator &
Psychosocial Recovery Coach
Tanya combines plan navigation with deep expertise in mental health. She guides participants through their goals while offering compassionate coaching.
Rakesh K
Specialist Support Coordinator
(Level 2 & 3)
Rakesh works closely on complex cases, ensuring all aspects of your plan (from supports to community access) are seamlessly coordinated.
Kristy VB
Support Coordinator
(Level 2 & 3)
Kristy is excellent at translating goals into actionable steps. She’s known for being patient and organized, helping many clients maximize their budgets.
Angela C
Psychosocial Recovery
Coach
Angela empowers participants through recovery-focused coaching. She supports mental health goals with empathy, helping individuals build resilience and meaningful daily routines.
Billie A
NDIS Support Coordinator (Level 2) & Psychosocial Recovery Coach
Billie supports participants with a calm, recovery-focused approach. She helps turn goals into practical steps while building confidence and community connection.
Loise A
Case Manager & Positive Behavior Support Practitioner
Loise supports participants with behaviour strategies tailored to their needs. As a PBS practitioner and case manager, she promotes positive change and empowers individuals to reach their goals safely and confidently.
Each team member you meet is based in Melbourne and understands the local system. Our whole team is “committed to empowering individuals with disabilities by providing compassionate support and tailored solutions”. We believe in building relationships, so you’ll always have familiar faces to call on.
How It Works at 360 Support Coordination
Getting started is easy. Here’s a step-by-step outline of our process.
Reach Out
Contact us by phone, email, or the enquiry form on our website. You can also ask your Local Area Coordinator (LAC) or planner to send a referral. Our friendly intake staff will listen and arrange a first conversation. .
Initial Consultation
We’ll phone you to learn about your needs, goals and situation. This call (or video meeting) is about understanding you – no pressure, just sharing information. It helps us match you with the right coordinator.
Paperwork
If you decide to proceed, we send out the consent forms, service agreement and any documentation. We handle this paperwork for you, explaining every detail so you know what to expect.
Assessment
Your coordinator will do a thorough intake assessment. Together, you’ll review your NDIS plan in detail, clarify your goals, and identify any challenges. This ensures the support plan we build is perfectly tailored to you.
Support Coordination Begins
We assign you a dedicated Melbourne-based coordinator. They’ll schedule your first face-to-face meeting to kick off services. From here on, your coordinator will guide you through all aspects of implementing your plan.
Ongoing Review
Every 6–8 weeks (or as needed), your coordinator meets with you to check progress, update your plan, and address any issues . This keeps everything on track and lets us adjust quickly when your goals change.
Frequently Asked Questions
It's a capacity-building service funded by the NDIS. A support coordinator helps you use your NDIS plan effectively – explaining your budget, finding and coordinating providers, and connecting you to community supports. Essentially, a coordinator is your guide to the disability system. If you have questions about your plan or the options available, a support coordinator can help answer them.
You may choose any registered NDIS provider of coordination services, or even an unregistered provider (if your plan allows). At 360 Support Coordination, we are a fully registered provider. You can switch to us at any time by issuing a "request for service" through the NDIS portal or simply calling us – your LAC or planner can also connect you.
Level 2 (Coordination of Supports) is for participants needing standard help to navigate and implement their plan (e.g. most young adults, people starting out). Level 3 (Specialist Support Coordination) is for complex cases – for example if you have multiple disabilities, complex health needs, or extreme behaviors. We'll work with your planner to make sure you have the right level. If you're unsure, just talk to our team – we'll explain which level fits your situation.
During your NDIS planning meeting, you can request support coordination as part of your Capacity Building budget. If you already have an NDIS plan but no support coordination, you can speak to your LAC or planner about a plan review or reassessment. The NDIS says you are entitled to the level of coordination that is "reasonable and necessary" for your goals. Once your plan is approved with support coordination funding, you're free to choose our services.
Absolutely. You have the right to change providers at any time. The NDIS says you can switch coordinators whenever you wish. If our approach isn't working for you, or if you simply want to try a different style, just tell us. We'll help you transfer your plan documents to the new coordinator with no fuss.
You can use the NDIS Provider Finder tool to search for providers by location, or ask for referrals from Local Area Coordinators (LACs) or community organisations. However, the simplest way is to contact us directly at 360 Support Coordination. We provide dedicated support coordination services tailored to your needs. Visit 360sc.com.au to learn more or get in touch with our team today.
We'll adjust! Your support plan is reviewed at least every 12 months. We meet with you to discuss progress and any new needs. If new needs arise mid-plan (e.g. after a health event), we can help prepare a plan variation request. With 360 Support Coordination, you have a partner who adapts with you, ensuring your NDIS plan always reflects your current goals.
360 Support Coordination is based in Melbourne and covers all metropolitan and regional Victoria. We have offices in Bundoora (Uni Hill, Level 2) and Moonee Ponds (Hall St), so we're well-positioned to serve the northern and western suburbs. We also work remotely with clients statewide. No matter where you live in Greater Melbourne or surrounds, we can support you.
Contact 360 Support Coordination
