Incident Reporting
Report incidents or concerns related to NDIS services safely and confidentially.
What is an Incident?
An incident is any event or occurrence that:
- Results in harm, or has the potential to result in harm to a participant
- Involves a serious breach of the NDIS Code of Conduct
- Requires immediate action and/or remedial measures
- May be reportable to the NDIS Commission
All incidents must be reported as soon as possible after they occur or are discovered.
Reportable Incidents
The NDIS Quality and Safeguards Commission requires reporting of serious incidents including:
- Death of a participant
- Serious injury of a participant
- Abuse or neglect of a participant
- Unlawful sexual or physical contact with, or assault of, a participant
- Sexual misconduct committed against, or in the presence of, a participant
- Unauthorized use of restrictive practices
How to Report an Incident
Ensure Safety First
Take immediate action to ensure the safety and wellbeing of all involved.
Contact Emergency Services if Required
Call 03 7047 6747 if there is an immediate risk to anyone's safety.
Complete the Form Below
Provide all relevant details about the incident.
Follow-up
A member of our team will contact you within 24 hours to discuss further actions.
Incident Report Form
Use our comprehensive incident reporting form to provide all necessary details about the incident.
Confidentiality Notice: All information in this form is confidential and must be handled according to 360 Support Coordination's privacy and incident management policies.
The form includes sections for reporter details, incident specifics, people involved, immediate actions taken, risk assessment, and management review. Please provide as much detail as possible to help us address the situation effectively.
Access Incident Report FormNext Steps After Reporting
After you submit this form:
- You will receive a confirmation email with a reference number for your report
- A member of our team will contact you within 24 hours
- Where required, the incident will be reported to the NDIS Commission within the mandated timeframe
- A thorough investigation will be conducted
- Appropriate measures will be implemented to prevent similar incidents in the future
Contact Information
If you need immediate assistance or have questions about incident reporting, please contact us:
Emergency Situations
If you are in immediate danger, please call 000 (emergency services) first, then contact us.
Call Us