NDIS Support Coordination Built for Complex Cases
A named coordinator who actually shows up — not a case number. Registered provider serving Melbourne and Albury Wodonga, with Advanced BSP practitioners, Level 2 & 3 coordination, and Psychosocial Recovery Coaching under one roof.
- NDIS Registered Provider
- Referrals answered in 24 hours
- A named coordinator, every time
A Named Coordinator
You get a real person who knows your plan and your goals — not a rotating queue or a case number.
24-Hour Response
Every referral is answered within 24 hours, so participants start sooner and referrers never chase us.
Complex-Case Specialists
Level 3 specialist coordination, psychosocial recovery, and Advanced Behaviour Support — all in-house.
360 Navigator AI
Ask questions about the NDIS any time with our free AI assistant — instant answers, no waiting.
Try it nowFor LACs, Allied Health & Support Coordinators
Refer a Participant in Under 2 Minutes
We respond to every referral within 24 hours. No forms to prepare, no lengthy intake process. Tell us the participant's name, their NDIS number, and what they need — we handle everything else.
Or call us directly: +61 3 7047 6747
Our services
Level 2 Support Coordination
Help navigate your NDIS plan and connect with quality service providers. We assist with plan implementation, service coordination, and building your capacity to manage supports independently.
Level 3 Support Coordination
Specialized coordination for complex needs requiring intensive support. Includes crisis management, multiple provider coordination, and detailed case management for participants with high support requirements.
Psychosocial Recovery Coaching
Support your mental health recovery journey with skilled coaching. We help develop coping strategies, build life skills, and work toward your personal recovery goals in a collaborative partnership.
Behaviour Support Practitioner
Professional behaviour support for positive outcomes. We develop comprehensive behaviour support plans, provide specialist interventions, and work with your support network to promote positive behaviours.
Where We Work
Named, locally-based coordinators in every region — not remote case managers assigned from a database.
Melbourne Metropolitan (Victoria)
SC & PRC — Mariah G
Head of Service Delivery — SC & PRC
BSP — David W
Head of Service Delivery — BSP
Services Available:
Key Service Areas:
Bendigo & Central Victoria
Primary contact: Mariah G — Head of Service Delivery
Services Available:
Key Service Areas:
Albury-Wodonga (NSW/VIC Border)
Primary contact: Jonathan L — Team Leader
Services Available:
Key Service Areas:
Remote & Telehealth Services
Primary contact: [email protected] | +61 3 7047 6747
Services Available:
Key Service Areas:
Can't Find Your Area?
We're expanding our services regularly. Contact us to discuss how we can support you in your location, including remote coordination options.
Why Choose 360 Support Coordination
We are not a high-volume generalist provider. We are a disciplined team built around quality, compliance, and genuine participant outcomes.
Advanced BSP Practitioners On Staff
Both our Behaviour Support Practitioners hold Advanced registration with the NDIS Commission — the highest available registration level.
24-Hour Referral Response
Every referral submitted receives a personal response within one business day. No automated replies, no waiting weeks.
Named Local Coordinators in Every Region
We don't assign random staff. Participants in Melbourne and Albury Wodonga work with a named, locally-based coordinator from day one.
Specialist in Complex and CALD Cases
We take referrals other providers decline — including complex psychosocial presentations, CALD communities, and participants with previous provider breakdowns.
Audit-Ready Documentation
Every case file is maintained to NDIS Practice Standards. Our documentation is clear, current, and ready for review at any time.
NDIS Registered Provider
NDIS Provider Number 4050149990. Registered for Support Coordination, Behaviour Support, and Psychosocial Recovery Coaching.
From Our Founder
“We started 360 Support Coordination because participants deserve more than a case number. Every person who comes to us gets a named coordinator, a real response, and a team that genuinely shows up — not just at the start, but throughout the entire journey.”
Rakesh K
Managing Director — 360 Support Coordination
Tools & Resources That Help
Practical tools that make the NDIS easier — for participants and families, and for the support coordinators and LACs who work with us.
360 Navigator AI
Ask any NDIS question and get instant, plain-English answers — any time, day or night.
OpenParticipantsiCan Simulator
An interactive way to explore choice, capacity and decision-making in everyday situations.
OpenParticipantsParticipant Toolbox
Practical guides and templates to help you get the most from your NDIS plan.
OpenEveryoneNDIS FAQ Library
Clear, plain-language answers to the questions participants ask most.
OpenParticipants & FamiliesCommunity Resources
Curated local and national supports that go beyond your NDIS plan.
OpenParticipantsPlan & Provider Guides
Step-by-step articles to help you prepare for plan reviews with confidence.
OpenSupport Coordinators & LACs24-Hour Referral Response
Refer a participant and hear back from a real coordinator within one business day.
OpenEveryoneBook a Call
Pick a time that suits you and talk things through with a real coordinator.
OpenEveryoneAccessibility Tools
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OpenReady to Join Our Success Stories?
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Ready to Work Together?
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