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360 Support Coordination

Accessibility Statement

Our commitment to an inclusive, accessible web experience for everyone.

360 Support Coordination is committed to ensuring our website is accessible to everyone, including people with disability. We aim to meet WCAG 2.2 Level AA conformance across all pages and are continually working to improve the experience for all users.

Our Accessibility Features

  • Keyboard navigation: All interactive elements — links, buttons, forms, and menus — can be reached and operated using only a keyboard.
  • Skip to main content: A skip link appears at the top of every page so keyboard users can bypass repeated navigation.
  • Screen reader support: ARIA labels and roles are applied to icons, form fields, error messages, and navigation landmarks to provide meaningful context to assistive technologies.
  • Colour contrast: Text and interactive elements meet WCAG 2.2 AA contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text and UI components).
  • Resizable text: The site reflows correctly when browser text size is increased up to 200% without loss of content or functionality.
  • Font size controls: The Accessibility Widget (bottom-left of every page) lets you increase or decrease text size from 80% to 150%.
  • High contrast mode: The Accessibility Widget provides a high-contrast colour scheme for users with low vision.
  • Reduced motion: Animations and transitions are suppressed for users who have enabled the “reduce motion” preference in their operating system.
  • Form error identification: Validation errors are announced to screen readers via aria-live regions and clearly associated with the relevant field through aria-describedby.
  • Meaningful link text: Links describe their destination or purpose without relying on surrounding context.
  • Structured headings: Pages use a logical heading hierarchy (H1 → H2 → H3) to aid navigation by screen reader users.
  • Images: Decorative images are hidden from assistive technologies; informative images include descriptive alt text.

Known Limitations

While we strive for full WCAG 2.2 AA conformance, some third-party embedded content (such as booking widgets, external forms, and the AI chatbot) is provided by external vendors and may not fully meet our accessibility standards. We advocate with these vendors for improvement and provide alternative contact methods where possible.

Standards and Conformance

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, as required by the Disability Discrimination Act 1992 (Cth) and consistent with the Australian Government’s digital accessibility requirements.

Feedback and Contact

If you experience any difficulty accessing content on this website or have suggestions for improvement, please contact us — we take all accessibility feedback seriously.

Email: [email protected]

Phone: +61 3 7047 6747 (Mon–Fri, 8am–6pm AEST)

Online: Contact Us form

We aim to respond to accessibility feedback within 2 business days.

Formal Complaints

If you are not satisfied with our response, you may contact the Australian Human Rights Commission to lodge a formal complaint under the Disability Discrimination Act.

This statement was last reviewed in June 2026.