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Our comprehensive privacy policy and data protection guidelines
Download PDFParticipant Toolbox
Welcome to your Participant Toolbox - Your go-to space for helpful resources, guides and forms to help you get the most of your NDIS plan with 360 Support Coordination. Everything you need, all in one convenient place.
360 Support Coordination Policies
Code of Conduct
Our professional standards and ethical guidelines
Download PDFComplaints Policy
How we handle complaints and feedback
Download PDFIncident Management Policy
Our approach to managing and reporting incidents
Download PDFService Delivery Guidelines
Guidelines for quality service delivery
Download PDFRisk Management Framework
Our approach to identifying and managing risks
Download PDFParticipant Documents
Service Agreement
Download our comprehensive service agreement
Download PDFUnderstanding the NDIS
Download the NDIS' guide to understanding your plan
Download PDFPlain English Service Agreement
Download our plain English service agreement
Download PDFPlanning for Support
Download the NDIS' guide to planning for support
Download PDFConsent to Share Form
Download our consent to share information form
Download PDFUsing your NDIS Plan
Download the NDIS' guide on how to use your NDIS Plan
Download PDFParticipant Rights & Responsibilities
Know your rights and responsibilities as an NDIS participant
Download PDFParticipant Feedback Form
Share your feedback about our services
Download PDFPlan Review Preparation Guide
Prepare for your NDIS plan review meeting
Download PDFService Providers Documents
Provider Registration Guide
Guide for service providers to register with 360SC
Download PDFPayment Terms & Conditions
Payment schedules and invoicing requirements
Download PDFInvoice Template
Standardized invoice template for service providers
Download PDFQuality Standards Framework
Quality standards and compliance requirements
Download PDFIncident Reporting Procedures
How service providers should report incidents
Download PDFWorker Screening Requirements
Background check and screening requirements
Download PDFData Protection Guidelines
Guidelines for protecting participant information
Download PDFService Monitoring Framework
How we monitor and evaluate service quality
Download PDFCultural Competency Guidelines
Guidelines for culturally appropriate service delivery
Download PDFQuick access tools on our website
NDIS Glossary
NDIS language can be confusing – we've broken down some of the most common terms you'll come across – and what they mean in real life.
C
Capital Support Budget
Used for 'big ticket' items like assistive technology or home modifications. These must be pre-approved and can't be used for other things.
Capacity Building Support Budget
This funding helps you build independence. Things like skill-building, therapy, training or support to get and keep a job. This includes support coordination services.
Core Support Budgets
This is your most flexible funding. It covers day-to-day support like help with personal care, cooking or getting around. You have the most choice and control over how to use this funding.
E
Early Childhood Early Intervention (ECEI) Coordinator
Supports families with kids under the age of 9 who have a developmental delay or disability. They help build skills early to support future independence.
I
Informal Supports
These are the unpaid people in your life who support you – like family, friends or neighbours. They're not part of your NDIS funding, but they're still an important part of your support network.
In-kind Supports
In-Kind is a temporary funding arrangement. These are services already booked and paid for by the government – you don't choose the provider. These are being phased out over time.
L
Local Area Coordinator (LAC)
Your LAC helps you understand and use your NDIS plan. They guide you through the process and link you with services in your community.
P
Plan Management
Plan management is one of three ways to manage your NDIS funding. This is a funded support for eligible NDIS participants called "Choice and Control" (Improved Life Choices). A plan manager pays your invoices, tracks your budget and takes care of the paperwork – so you can focus on your goals.
S
Service Provider
A business or person that delivers NDIS services. They could be a support worker, therapist, cleaner – anyone who helps with your funded supports.
Stated Supports
These are locked-in supports that must be used exactly as described in your plan – no swapping! They are specific services that have been pre-approved and allocated in your plan.
Support Coordinator
A Support Coordinator helps you organise your supports, connect with services and get the most out of your plan. They're a bit like your NDIS sidekick, helping you navigate the system and achieve your goals.
Need help with your NDIS plan?
Our experienced team is here to support you every step of the way.