Psychosocial Recovery Coaching focuses on supporting participants with mental health challenges (psychosocial disabilities). Recovery Coaches help participants build resilience, manage daily challenges, and work toward recovery, while Support Coordinators provide broader support for accessing services and managing NDIS plans.

Virtual Support Coordination allows participants to access expert guidance from the comfort of their homes. This service is convenient, flexible, and ensures participants in remote or rural areas can receive the same high-quality support as those in urban locations.Yes, we do provide Virtual Support Coordination when you don’t have any Support Coordinator available for your support.

Eligibility for Support Coordination is determined during your NDIS planning meeting. If you have complex needs or require assistance in managing your plan, Support Coordination may be included in your funding.

Support Coordinators and Recovery Coaches undergo ongoing training to stay up-to-date with NDIS guidelines and improve their skills. Training often includes workshops on participant-centered care, mental health support strategies, and navigating NDIS updates.

Yes, Support Coordination empowers participants to choose service providers that align with their goals and needs. Your Support Coordinator will help you explore options and make informed decisions.

A Specialist Support Coordinator provides advanced assistance for participants with complex needs. They help navigate crises, address significant barriers to accessing services, and coordinate specialized care.

Psychosocial Recovery Coaches work collaboratively with participants, their families, and mental health professionals to develop strength-based recovery plans. They focus on building participants’ confidence, fostering independence, and improving overall well-being.

Virtual training provides participants and their families with easy access to valuable resources and tools. These sessions cover topics such as understanding NDIS plans, managing funding, and building skills to achieve independence—all from the convenience of their homes.

To get started, contact an NDIS-registered provider like 360 Support Coordination. Our team will guide you through the process, assess your needs, and match you with the right Support Coordinator or Recovery Coach to help you achieve your goals.

The cost of Support Coordination is set by the NDIS and is outlined in the NDIS Price Guide. The exact rates depend on the level of support required, such as Support Connection, Support Coordination, or Specialist Support Coordination. These services are billed directly from your NDIS plan, and participants do not pay out of pocket.

Psychosocial Recovery Coaching is also funded under the NDIS, with pricing determined by the NDIS Price Guide. The rates vary depending on the time of service (e.g., weekday, weekend, public holiday) and whether the service is provided face-to-face or virtually. Recovery Coaching is billed under the “Capacity Building Supports” category of your plan.

During your NDIS planning meeting, you’ll discuss your goals, challenges, and the types of support you need. If you require assistance in navigating your NDIS plan, connecting with providers, or managing complex needs, the planner may include funding for Support Coordination or Recovery Coaching under the Capacity Building Supports category. Make sure to express your needs clearly during this meeting.

Support Coordination empowers participants by helping them:

• Understand their NDIS plans and how to use their funding effectively.
• Develop skills to independently manage their supports and coordinate services in the long term.
• Navigate challenges, such as finding providers, resolving issues, or adjusting to changing needs.

Through personalized guidance, Support Coordination encourages participants to take control of their plans, fostering independence and confidence.

Yes, both services are designed to build participant independence:

• Support Coordination equips participants with the tools and knowledge to manage their plans, budget, and supports.
• Psychosocial Recovery Coaching focuses on mental health, helping participants build resilience, self-confidence, and the capacity to manage daily challenges.

These services work together to enhance the participant’s ability to lead a fulfilling and self-directed life.

We provide Level 2 (Support Coordination), helping participants implement their NDIS plans, find service providers, and navigate the system. Level 3 (Specialist Support Coordination) is for more complex needs, involving crisis management, advocacy, and high-level coordination.

We focus on personalized, outcome-driven support. We don’t just manage plans—we actively advocate, problem-solve, and connect participants with the best services tailored to their needs.

Absolutely! We’ve helped participants secure additional funding, access innovative therapies, navigate complex plan reviews, and transition to independent living. Check out our success stories on our website!

Our team consists of NDIS-experienced professionals with backgrounds in disability support, case management, social work, and psychology. All coordinators are trained in the latest NDIS policies and participant advocacy.

We take the time to understand your needs, preferences, and goals before pairing you with a coordinator whose skills and experience align with your situation.

This depends on demand. We aim to onboard new clients quickly, but if there’s a wait, we’ll provide a clear timeframe and help with interim solutions.

It’s simple! Step 1: Contact us for an initial consultation. Step 2: We discuss your NDIS plan and goals. Step 3: We match you with a coordinator and start working on your plan implementation.

We assess your plan, identify underused funds, and develop a strategy to maximize your supports while ensuring compliance with NDIS guidelines.

Yes! If you believe your funding is insufficient, we can gather evidence, work with your therapists, and submit a strong case for review or appeal.

We are 100% independent and prioritize YOUR needs. We don’t have preferred providers—we recommend options based on quality, suitability, and participant choice.

You can call, email, or request a consultation through our website. For urgent matters, we ensure a prompt response to support participants effectively.