Katelyn — Your NDIS Support Coordinator in Southeast Melbourne
Friendly, straightforward support coordination for NDIS participants across Frankston, Dandenong, Cranbourne, Berwick and the wider southeast. Katelyn is a support coordinator at 360 Support Coordination — a dedicated NDIS provider in Victoria, Australia — and she helps you understand your plan, connect with the right providers and move towards your goals with confidence.
Meet Your Coordinator
A Local Support Coordinator Who Remembers the Small Stuff
Katelyn is the kind of support coordinator who remembers the small stuff — because the small stuff matters. She has a natural ability to make people feel heard and valued from the very first conversation.
She’s experienced across a wide range of disabilities and support needs, and she has a particular knack for untangling complex situations calmly and clearly. If you’ve ever felt frustrated or overwhelmed by the NDIS process, Katelyn will be a breath of fresh air.
Based in Southeast Melbourne and part of the 360 Support Coordination team, Katelyn works closely with local providers and community services right across Victoria, so the participants she supports get the very best from their plans — whether you’re brand new to the NDIS or looking for a fresh start with better support.
How Katelyn Helps
Support Coordination That Actually Coordinates Things
Here’s how Katelyn supports NDIS participants across Southeast Melbourne — it’s more than most people realise.
Making Sense of Your NDIS Plan
Katelyn breaks your plan down in plain English — what each budget means, what your funding can be used for, and how to make it stretch towards the goals that matter to you.
Finding & Connecting You With Providers
She knows the Southeast Melbourne provider landscape and matches you with therapists, support workers and services that genuinely suit you — not just whoever has a vacancy.
Setting Up Service Agreements
Katelyn helps you understand and put service agreements and bookings in place so everything is clear, fair and working in your best interest from day one.
Working Towards Your Goals
She keeps your NDIS goals front and centre all year round, checking in regularly so your supports are actually moving you forward — not just ticking over.
Navigating Complex & Crisis Situations
Hospital discharge, a breakdown in supports, a sudden change at home — Katelyn helps you respond calmly and coordinate the right help quickly when life gets complicated.
Preparing for Plan Reviews
She helps you gather evidence, review what is and isn’t working, and walk into your NDIA plan review (reassessment) prepared and confident about what to ask for.
Connecting You to Your Community
Beyond paid supports, Katelyn links you with mainstream, community and social services across the southeast so your plan supports a genuinely full life.
Building Your Independence
Her aim is always to build your confidence and skills so that, over time, you can self-direct more of your own supports — on your terms.
Where Katelyn Works
Supporting Southeast Melbourne — and the Suburbs Around It
Katelyn is based locally and, as part of the 360 Support Coordination team in Victoria, supports participants across the inner and outer southeast, the Casey and Cardinia growth corridors and the Mornington Peninsula gateway. If your suburb isn’t listed, just ask.
Good to Know
The Levels of NDIS Support Coordination, Explained
Support coordination is funded under your Capacity Building budget and and 360 Support Coordination offers Level 2 (Coordination of Supports) and Level 3 (Specialist Support Coordination). Katelyn helps you get the most from whichever is in your plan.
Coordination of Supports (Level 2)
The most common level — putting a mix of supports in place, strengthening your independence and helping you participate in your community.
Specialist Support Coordination (Level 3)
A higher level for complex, high-risk situations that need specialist expertise to manage and reduce barriers.
Want the detail? Read more about Level 2 support coordination and specialist (Level 3) support coordination.
How It Works
Getting Started With Katelyn
It’s simpler than most people expect. Here’s how it typically goes:
- 1
Reach Out for a No-Pressure Chat
Call, email or send a referral. There are no commitments and no forms to wrestle with — just a relaxed conversation with Katelyn about where you’re at and what you need.
- 2
Review Your NDIS Plan Together
Katelyn goes through your current plan with you, confirms your support coordination funding, and maps out what’s possible within your budget.
- 3
Build a Support Plan That Fits You
Not a template — a real plan built around your goals, your circumstances and what a genuinely good life looks like for you.
- 4
Get Connected to the Right Supports
She reaches out to providers on your behalf, helps you compare options, sets up service agreements and makes sure everything starts smoothly.
- 5
Ongoing Support & Check-Ins
Katelyn stays with you — monitoring how your supports are tracking, adjusting when things change, and being there when something comes up.
Common Questions
NDIS Support Coordination — Frequently Asked Questions
The questions people in Southeast Melbourne ask Katelyn most often.
A support coordinator helps you understand and put your NDIS plan into action. Katelyn helps you make sense of your funding, find and connect with the right service providers, set up your supports, work towards your goals and prepare for plan reviews.
Importantly, a support coordinator doesn’t deliver personal care, provide therapy or manage your plan’s money (that’s a plan manager’s role) — Katelyn is your navigator, connector and advocate, helping you make informed choices and stay in control.
You’ll find it listed under Capacity Building — Support Coordination in your plan. It may also appear as Specialist Support Coordination if you have more complex needs. It’s often included if you’re new to the NDIS, juggling several providers, or have complex supports. Not sure how to read your plan? Call Katelyn on +61 3 7047 6747 and she’ll help you check.
Yes. Choice and control is a core NDIS principle, so you can choose who coordinates your supports and change provider at any time — you don’t have to wait until your plan ends. If you have support coordination funding, you can ask to work with Katelyn at 360 Support Coordination, and she’ll help make the transition smooth and stress-free.
Many participants have both. A plan manager looks after the money — paying your invoices, tracking budgets and handling claims. A support coordinator like Katelyn handles the practical and strategic side — finding providers, setting up supports, working on your goals and being your go-to person when things get complicated. If you need a good plan manager too, Katelyn can point you towards one.
Coordination of Supports (Level 2) — the most common level, helping you put a mix of supports in place, build your independence and participate in your community. Specialist Support Coordination (Level 3) — a higher level for participants with complex needs and high-risk situations. Katelyn can support you at either level.
No — if support coordination is funded in your plan, the cost is claimed directly from that allocated NDIS budget, not from your own money. Providers must follow the official NDIS Pricing Arrangements and Price Limits, so you always know what you’re working with. Katelyn will be completely transparent about how her time is used.
There’s no fixed amount — the NDIA allocates hours based on the complexity of your situation and how many providers are involved, so it varies from person to person. How often you hear from Katelyn depends on you: some participants like weekly contact early on, others prefer a monthly check-in with help on tap when something comes up. Either way, you won’t feel like you’re chasing her.
Katelyn is based locally and supports participants right across Southeast Melbourne and surrounding areas — including Frankston, Dandenong, Springvale, Cranbourne, Berwick, Narre Warren, Pakenham, Officer, Hallam, Endeavour Hills, Cheltenham, Mentone, Mornington, Glen Waverley, Oakleigh, Clayton, Rowville and nearby suburbs. Not sure if you’re covered? Just ask — chances are she can help or point you in the right direction.
The NDIS generally funds support coordination where you don’t already have informal supports (like family or friends) with the time and knowledge to help you find and coordinate services. A registered, independent coordinator like Katelyn brings up-to-date knowledge of the system, a wide provider network and impartial advocacy — and frees your family up to simply be your family.
Absolutely — this is one of the most common situations she sees, and it’s completely normal. Katelyn will sit down with you (in person or online), go through your plan from the very beginning, explain what each line means and show you what your funding can actually be used for. No question is too basic.
Helpful Resources
People Also Ask About Support Coordination
Some of the most common related questions — tap through for answers, or just ask Katelyn directly.
Searches related to support coordination in Southeast Melbourne
Ready to Get Started?
Have a Chat With Katelyn
No pressure, no jargon — just a real conversation about where you’re at and how Katelyn and the 360 Support Coordination team can help across Southeast Melbourne, Victoria.
360 Support Coordination · NDIS Support Coordination · Southeast Melbourne, Victoria, Australia
Katelyn supports participants across Frankston, Dandenong, Cranbourne, Berwick, Narre Warren, Pakenham, Mornington, Glen Waverley, Oakleigh & surrounding areas.
This page is for informational purposes. NDIS funding eligibility and plan contents vary per individual participant. © 2026 360 Support Coordination.