Meet Our Support Coordinators: What Makes a Great Coordinator?

Imagine waking up one morning and realising that navigating the NDIS — the system that’s supposed to make your life easier — feels more overwhelming than ever. There are plans to decode, providers to find, goals to write, and somewhere between the acronyms and the paperwork, what you actually want for your life starts to get lost.

Now imagine having someone in your corner. Someone who genuinely gets it — who listens when you say what you want, who fights for it when the system doesn’t make it easy, and who celebrates with you when things go right.

That person is a great Support Coordinator. And here at 360 Support Coordinators, we don’t just talk about great coordination — we’ve built an entire team around it. Today, we want to introduce you to the people behind the work, and share what we believe separates a truly exceptional coordinator from the rest.

First Things First: What Does a Support Coordinator Actually Do?

Before we introduce you to our team, let’s clear up what a Support Coordinator really does — because it’s so much more than most people realise.

A Support Coordinator helps NDIS participants bring their plan to life. In practice, that looks like this:

•  Sitting down with you and making sense of your NDIS plan in plain English

•  Finding and connecting you with the right service providers for your goals

•  Building your capacity to manage your own supports over time

•  Navigating crises, unexpected changes, or plan review challenges

•  Advocating for your rights when the system doesn’t make things easy

•  Being a consistent, trusted presence throughout your NDIS journey

At its core, a Support Coordinator is your navigator. They don’t live your life for you — they help you build the one you want, on your own terms.

The 360 SC Difference: A Team That Truly Cares

At 360 Support Coordinators, we’ve assembled a team of professionals who don’t just meet the qualifications — they embody the values that make great coordination possible. Led by our Managing Director Rakesh K. and our Head of Service Delivery Fiona H., every person on our team has been chosen not just for their experience, but for their heart.

Rakesh built 360 Support Coordinators on a simple but powerful belief: that every NDIS participant deserves a coordinator who shows up fully, advocates fiercely, and genuinely cares about the outcome. Fiona brings that vision to life every single day, ensuring our service delivery standards remain exceptional across every state and every participant.

“Our dedicated team of NDIS experts is committed to empowering individuals with disabilities by providing compassionate support and tailored solutions.” — 360 Support Coordinators

Meet the People Behind the Plans

Our coordinators are spread across Melbourne, New South Wales, and Perth — which means no matter where you are in Australia, you have access to a coordinator who understands your local landscape.

Melbourne Team

Supporting participants across Melbourne and surrounding areas, our Melbourne team brings a diverse range of expertise and lived experience to their work:

New South Wales Team

Serving the Albury-Wodonga region and surrounding areas, our NSW team brings local knowledge and deep NDIS expertise:

Perth Team

Supporting participants across Western Australia with a focus on excellence and compliance:

What Makes Our Coordinators Exceptional?

Having introduced you to the team, let’s talk about the qualities that run through every single one of them. Because great coordination isn’t just about knowledge or qualifications — it’s about the kind of person who shows up for you.

1. They Listen — Really Listen

There’s a difference between hearing someone and truly listening. Our coordinators don’t come in with assumptions. They ask open questions, sit with the answers, and notice what’s NOT being said just as much as what is. When Angela coaches someone through a mental health recovery goal, or when Ujvala connects with a participant in Melbourne’s western suburbs, they lead with curiosity — not a predetermined checklist.

“The best coordinator I’ve ever worked with was the one who remembered what I said in our very first meeting — months later. She didn’t just hear me. She held onto it.” — A participant in our community

2. They Know the NDIS Inside and Out

The NDIS is complex. Rules change. Language is dense. A great coordinator is fluent in all of it. Our team includes coordinators qualified at Level 2 and Level 3 — like Gianna D., Liz B., Jonathan L., and Nancy B. — which means they’re equipped to handle even the most complex participant needs. And with Jenna F. also serving as our Compliance and Training Lead in Perth, our whole team continuously grows its knowledge.

This expertise matters because it translates directly into better outcomes for the people we serve. We don’t just know the rules — we know how to work within them to get you what you need.

3. They Advocate Fiercely — And Build Your Voice Too

When funding gets denied or a plan review doesn’t capture what’s needed, our coordinators don’t back down. They write the letters, request the reviews, and know exactly when and how to escalate. But beyond that, they build your capacity to advocate for yourself. Daniel P. brings a holistic approach to this — combining coordination with recovery coaching to help participants find their own confidence and voice.

4. They’re Consistent and Genuinely Present

One of the most common pain points people share is this: “I just couldn’t reach them.” At 360 Support Coordinators, we keep our caseloads intentionally manageable so that never happens to you. Every person we work with deserves a coordinator who picks up the phone, responds to the email, and has real time to think about your situation.

“Consistency isn’t glamorous. But it’s the most powerful thing a coordinator can offer.”

5. They Approach Every Person Without Judgement

Our team works with participants from every background, every disability type, every family structure. Whether you’re new to the NDIS, re-entering after a difficult experience, or from a culturally diverse community, you will be met exactly where you are. Loise A.’s work as a Positive Behaviour Support Practitioner is a perfect example — every strategy she builds is tailored to the individual, never a one-size-fits-all approach.

6. They’re Creative Problem-Solvers

The NDIS doesn’t always have a neat answer for every situation. Our coordinators think laterally, make connections, and build solutions from scratch when they need to. Our Melbourne team in particular serves a wide geographic area with varied needs — and they find a way, every time.

7. They’re Backed by an Incredible Support Team

Behind every great coordinator is a team keeping everything running smoothly. Elain G. manages admin and HR. Jay L. keeps day-to-day operations flowing. Manohar B. drives our IT and systems. Harsh S. ensures our financial operations run with precision. And Poonam K. makes sure the world knows what we’re doing through our content and social media.

This support infrastructure means our coordinators can focus entirely on what they do best: being present for you.

What Life Looks Like With a 360 Coordinator

Having the right coordinator in your corner changes everything. Imagine finally having your NDIS plan explained in words that actually make sense. Imagine being connected with providers who genuinely specialise in your needs. Imagine having someone who doesn’t panic when things go sideways — who knows what to do and does it.

We’ve seen participants go from feeling completely overwhelmed by their NDIS plan to feeling genuinely empowered — managing their own supports, making confident decisions, and building a life that surprises even them. That transformation doesn’t happen because of paperwork. It happens because of relationship.

How to Know You’ve Found the Right Coordinator

If you’re with a coordinator and wondering whether they’re really the right fit, here are the signs of someone truly great:

✔  They listen more than they talk in your first meeting

✔  They ask about your life, not just your disability or your plan

✔  They explain things clearly without being condescending

✔  They respond to your messages in a reasonable timeframe

✔  You feel respected, heard, and valued in their presence

✔  They’re honest with you, even when the news isn’t what you hoped for

✔  They talk about building your independence, not dependency

And if your current coordinator isn’t offering any of this? You have every right to change. This is your NDIS journey. Who walks beside you matters.

Ready to Experience the 360 Difference?

Our team is servicing Australia wide, and whether you’re in Melbourne, Albury-Wodonga, Perth, or beyond, we’d love to be in your corner.

At 360 Support Coordinators, great coordination isn’t a luxury. It’s what every NDIS participant deserves. And with a team as passionate, skilled, and caring as ours, we’re ready to deliver exactly that.

Visit us at 360sc.com.au, call us on +61 3 7047 6747, or email support@360sc.com.au — we’d love to hear from you.

“Every great life starts with someone who believes in it. Let us be that person for you.” — 360 Support Coordinators