Finding your way through the NDIS can feel overwhelming. There are new terms, unfamiliar processes, funding categories, providers, plans, and reviews — all while you’re trying to live your life, care for your family, or manage your own wellbeing.
This is where 360 Support Coordination comes in.
At our core, we are here to make things simpler, calmer, and clearer. We walk alongside NDIS participants, families, and carers, helping turn complex plans into practical, achievable steps — always guided by what matters most to you.
This article explains who we are, why we exist, how we work, and what you can expect when you’re supported by 360 Support Coordination.
Our Story: From Vision to Reality
360 Support Coordination was created from a simple but powerful belief:
Every NDIS participant deserves clear, compassionate support that truly puts their goals first.
Our journey began when we saw a real gap between how the NDIS system works on paper and how participants experience it in real life. Many people were being given plans — but not the guidance, clarity, or ongoing support needed to actually use them well.
What started as a small, passionate team has grown into a trusted provider supporting participants across Australia. Along the way, one thing has never changed: people always come before processes.
Today, we’re proud to be part of the ANSA Group, a growing ecosystem of services working together to support individuals, families, and communities in meaningful, connected ways.
The ANSA Group: A Connected Ecosystem of Support
Operating under ANSA Consulting and Technologies Pty Ltd, 360 Support Coordination is part of a broader, connected service ecosystem designed to support participants from multiple angles — not just one service at a time.
ANSA Group Services
ANSA Group Service | What They Focus On |
|---|---|
360 Support Coordination | NDIS Support Coordination, Psychosocial Recovery Coaching, Behaviour Support |
360 Community Support Services | Direct community-based and practical day-to-day supports |
The Glow Project | Empowerment, wellbeing, personal growth, and community connection initiatives |
Ripper Plan Management | NDIS plan management, invoice processing, budget tracking, and financial clarity |
Being part of the ANSA Group allows us to combine genuine human care with strong systems, innovation, and collaboration. This means participants benefit from well-connected services that work together smoothly — while still receiving personalised, community-focused support that respects individual choice and independence.
Our goal is simple: less confusion, better coordination, and more confidence for participants and families.and collaboration — while still keeping our work personal and community-focused.
Our Journey So Far
Our growth has been intentional and values-led.
1. The Beginning
We started with one clear goal: make Support Coordination easier to understand and more accessible for participants across Australia.
2. Building Our Team
We brought together experienced Support Coordinators, Psychosocial Recovery Coaches, and Behaviour Support Practitioners — people who care deeply and work ethically.
3. Expanding Our Reach
Regional teams were established in Melbourne, Albury–Wodonga (NSW), and Perth, ensuring participants receive local, personalised support.
4. Innovation & Growth
Joining the ANSA Group allowed us to strengthen our systems, training, and service delivery — without losing our community-first approach.
Our story continues to grow alongside the people and communities we support.
What We Do: Our Services Explained Simply
NDIS support can look different for everyone. That’s why we offer a range of services designed to meet participants where they are.
Our Core Services
Service | How It Helps |
|---|---|
Level 2 Support Coordination | Helps you understand your plan, connect with providers, and build your support network |
Level 3 Support Coordination | Supports people with more complex needs, including crises, transitions, and multiple services |
Psychosocial Recovery Coaching | Focuses on mental health recovery, choice, control, and building independence |
Behaviour Support Practitioner | Develops positive, evidence-based behaviour support strategies |
Training & Supervision | Ensures high-quality, ethical, and consistent service delivery across our team |
We don’t take a “one-size-fits-all” approach. Your supports are shaped around your life, not the other way around.
How We Work: Our 4-Step Support Process
We follow a structured but flexible process designed to reduce stress and build confidence.
Step 1: Initial Contact & Assessment
We begin with a genuine conversation. We listen carefully to your goals, your current supports, and what’s working — or not working — for you.
Step 2: Plan Analysis & Strategy
Your NDIS plan is reviewed in detail. We explain it in plain language and create a clear strategy so your funding works for you, not against you.
Step 3: Provider Connection & Setup
We help you find and connect with trusted providers that match your needs, values, and preferences — not just whoever is available.
Step 4: Ongoing Monitoring & Review
Life changes, and supports should change with it. Regular check-ins help ensure your plan continues to support your goals as they evolve.
What Makes Our Approach Different
Many providers coordinate services. We build relationships.
Our Difference, at a Glance
Our Approach | What This Means for You |
|---|---|
Person-centred | Your voice guides every decision |
Always available | Real people, not automated systems |
Flexible & responsive | Support that adapts as life changes |
Collaborative | We work with families, carers, and networks |
Clear communication | No jargon, no confusion |
We believe trust is built through consistency, honesty, and showing up — every time.
Our Mission, Vision, and Purpose
Our Mission
To transform complex NDIS processes into clear, manageable pathways that lead to real outcomes and positive life changes.
Our Vision
A connected Australia where every NDIS participant has access to high-quality, culturally appropriate support that enhances quality of life.
Our Purpose
To empower participants to live their best lives through expert guidance, genuine care, and strong advocacy.
Our Core Values in Action
Value | How You Experience It |
|---|---|
Trust | Reliable, respectful relationships |
Transparency | Clear explanations and open communication |
Commitment | Ongoing support, not short-term fixes |
Communication | Active listening and honest conversations |
Collaboration | Working together with your support network |
These values aren’t just words — they shape every interaction we have.
Meet Our Team: People Who Truly Care
Behind every good support experience is a great team.
Our organisation includes:
- Experienced leadership guiding ethical service delivery
- Dedicated Support Coordinators across Level 2 and Level 3
- Skilled Psychosocial Recovery Coaches
- Behaviour Support Practitioners
- Regional teams in Victoria, NSW, and Western Australia
- A strong admin, IT, and operations team ensuring smooth systems
Each team member brings professionalism, empathy, and a deep understanding of the NDIS — but more importantly, they bring genuine care.
How Our Values Show Up in Everyday Support
- Participant-centred planning: Your goals lead the way
- Clear communication: We explain things in ways that make sense
- Genuine care: We celebrate wins and stand with you through challenges
- Strong partnerships: Families and carers are part of the journey
We take the time to understand the whole person, not just the plan.
Our Promise to You
At 360 Support Coordination, you are never “just another participant.”
You are someone with goals, strengths, challenges, and a life that matters. Our role is to support you with clarity, respect, and consistency — helping you move forward with confidence, at your own pace.
Our story continues to grow with every person we support. And at the heart of it all is a simple promise:
We listen. We care. And we walk alongside you — every step of the way.
If you’d like to know more about 360 Support Coordination or learn more about our journey, we’d love to hear from you.
You’re welcome to share your thoughts or questions in the comments, or reach out to us directly if that feels easier. We’re always happy to have a conversation and help where we can.