How We Work With Participants, Families, and Carers at 360SC

At 360 Support Coordination (360SC), we believe support works best when it’s built on trust, understanding, and genuine human connection.

For many people, the NDIS can feel overwhelming — full of unfamiliar language, complex processes, and constant decision-making. Participants may feel anxious. Families may feel exhausted. Carers may feel stretched thin.

That’s why our approach isn’t just about plans and funding.
It’s about people.

This blog explains how we work alongside participants, families, and carers, and what makes our approach truly different — relational, respectful, and centred on real lives, not paperwork.

Our Philosophy: People Before Processes

Every person who comes to 360SC has a story.
A lived experience.
A set of hopes, challenges, and priorities that can’t be reduced to a checklist.

We believe:

• Support should feel safe and respectful
• Communication should be clear and honest
• Decisions should be led by the participant
• Families and carers should feel included, not overlooked

Support Coordination isn’t just a service — it’s a relationship.

Working With Participants: You Are Always at the Centre

Participants are at the heart of everything we do. Our role is not to take control, but to walk alongside you, supporting your choices and building your confidence.

What This Looks Like in Practice

We take time to:

• Understand who you are, not just your diagnosis
• Learn what matters to you in daily life
• Respect your pace, communication style, and preferences
• Explain things in plain, easy-to-understand language

We never assume we know what’s best for you — we ask, listen, and learn.

How We Build Trust With Participants

Trust isn’t automatic — it’s built through consistency and care.

We build trust by:

• Showing up when we say we will
• Following through on actions
• Being honest about what is and isn’t possible
• Respecting your decisions, even when they change
• Creating a judgment-free space

Many participants tell us this is the first time they’ve felt truly listened to within the NDIS system — and that matters.

Supporting Participant Choice and Control

Choice and control aren’t just NDIS principles — they guide our daily work.

We support participants to:

• Choose providers they feel comfortable with
• Change services if something doesn’t feel right
• Decide how involved they want to be
• Set goals that reflect their version of a good life

You are always in control.
We provide guidance — not pressure.

Working With Families: You Are Part of the Journey

Families play a vital role in a participant’s life. You often carry years of knowledge, advocacy, and care — and that experience matters.

At 360SC, we don’t see families as “secondary”.
We see you as partners.

How We Support Families

We work with families by:

• Listening to your concerns and insights
• Respecting family dynamics and boundaries
• Helping you understand the NDIS system
• Reducing the emotional and administrative burden
• Communicating openly and respectfully

We know that supporting a loved one can be both meaningful and exhausting — and you shouldn’t have to navigate it alone.

Balancing Participant Independence and Family Involvement

Every situation is different. Some participants want family closely involved, while others prefer independence — and both are valid.

We carefully balance:

• Participant autonomy
• Family input and support
• Cultural and personal values

Our approach is always:

• Participant-led
• Consent-based
• Flexible as needs change

This balance helps reduce tension and ensures everyone feels respected.

Working With Carers: Recognising Your Role and Your Limits

Carers are often the quiet backbone of support — managing daily tasks, emotional support, and coordination behind the scenes.

We recognise that carers:

• Carry significant responsibility
• Often experience burnout
• Need support too

At 360SC, we actively include carers in conversations while also respecting their time, energy, and wellbeing.

How We Support Carers

We support carers by:

• Listening to their experiences and concerns
• Helping coordinate supports to reduce pressure
• Ensuring roles and responsibilities are clear
• Encouraging sustainable care arrangements
• Connecting carers to additional supports when needed

Caring shouldn’t come at the cost of your own health or identity.

Communication: Clear, Honest, and Human

Good communication builds confidence. Poor communication creates anxiety.

We prioritise communication that is:

• Clear and jargon-free
• Timely and reliable
• Adapted to individual needs
• Respectful and compassionate

Communication Preferences We Respect

You tell us what works best — and we follow your lead.

How We Work Together as a Team

Support works best when everyone is aligned.

We collaborate with:

• Participants
• Families and carers
• Support workers
• Therapists and allied health professionals
• Service providers

This coordinated approach helps avoid:

• Conflicting supports
• Gaps in care
• Miscommunication
• Unnecessary stress

Our Step-by-Step Way of Working

While every person’s journey is unique, our work often follows a clear and supportive structure.

Getting to know you

We start by listening — understanding your situation, goals, and concerns.

Understanding your NDIS plan

We explain your plan in simple terms and help you understand what’s possible.

Identifying priorities

Together, we identify what needs attention now and what can wait.

Connecting supports

With your consent, we research and connect suitable providers.

Ongoing coordination

We stay involved, monitor progress, and adapt as needs change.

What Makes 360SC Different

Many people ask what sets us apart.
Here’s how we’re different.

We don’t rush people. We don’t overcomplicate things. We don’t disappear after setup.

When Things Get Challenging

The NDIS journey isn’t always smooth — and we don’t pretend it is.

When challenges arise, we:

• Advocate calmly and persistently
• Revisit goals and supports
• Problem-solve with participants and families
• Adjust strategies without blame
• Stay present during stressful periods

Support means showing up — especially when things are hard.

Emotional Safety Matters

For many participants and families, engaging with services can bring up past experiences of:

• Being misunderstood
• Being dismissed
• Having decisions made for them

We are deeply mindful of this.

That’s why we prioritise:

• Emotional safety
• Respectful listening
• Consent at every step
• Empowerment, not dependency

Our Commitment to You

At 360SC, our commitment is simple — but powerful.

We commit to:

• Seeing you as a whole person
• Treating families and carers with respect
• Communicating honestly
• Working collaboratively
• Supporting long-term independence and wellbeing

We don’t just coordinate supports — we build relationships.

Final Thoughts

Support Coordination works best when it feels human.

At 360SC, we walk alongside participants, families, and carers with empathy, patience, and respect — recognising that every journey is different and every voice matters.

If you’re looking for Support Coordination that values connection over complexity and people over processes, you’re in the right place.

Because support should never feel clinical.
It should feel like someone is truly on your side.