Understanding Level 2 Support Coordination Rates: What to Expect (2025 Guide)

When you’re navigating the National Disability Insurance Scheme (NDIS), one of the most important roles in your journey is your Support Coordinator. They’re the link between you, your goals, and the wide network of service providers who can help you achieve them.

But how much does Support Coordination cost—and what exactly are you paying for?

In this guide, we’ll break down everything you need to know about Level 2 Support Coordination rates in 2025, how pricing works, and how to get the most from your NDIS plan.

What Is Level 2 Support Coordination?

Under the NDIS, Support Coordination helps participants understand, implement, and manage their plans effectively.

There are three levels of support coordination:
1. Support Connection (Level 1) – for participants who need minimal help linking with services.
2. Coordination of Supports (Level 2) – for participants who require ongoing coordination across multiple supports and providers.
3. Specialist Support Coordination (Level 3) – for participants with very complex needs or significant challenges in accessing services.

At Level 2, your Support Coordinator plays a key role in helping you:

• Connect with the right service providers.
• Build your ability to manage your plan independently.
• Understand how to use your NDIS funding effectively.
• Track progress and outcomes toward your goals.

Level 2 coordination is about empowering you to take control of your supports—without feeling overwhelmed by the process.

NDIS Price Guide 2025: Level 2 Support Coordination Rates

The NDIS Price Guide sets the maximum hourly rates that providers can charge. These rates are reviewed annually to ensure fairness and transparency for participants across Australia.

Here are the official maximum hourly rates for 2025:

Location	Maximum Hourly Rate
National (Standard)	$100.14 per hour
Remote Areas	$140.19 per hour
Very Remote Areas	$150.21 per hour

These rates reflect variations in service delivery costs. Coordinators in remote and very remote regions often face higher travel expenses and logistical challenges, which is why rates are adjusted accordingly.

Tip: These are maximum prices—some providers may charge less depending on their business model and your plan type (self-managed, plan-managed, or NDIA-managed).

How Support Coordination Pricing Works

Level 2 Support Coordination is usually billed per hour, and the total cost depends on how much time your coordinator spends working with or for you.

This includes:

• Direct meetings with you
• Communicating with providers
• Updating service agreements and progress reports
• Helping with plan reviews or issues
• Organising appointments or resolving service conflicts

Example:

If your Support Coordinator meets with you for 1 hour, spends 30 minutes coordinating services, and another 15 minutes recording notes and outcomes:
Total time billed = 1.75 hours x $100.14 = $175.25 (approx.)

All of this is claimed directly from your NDIS plan—you don’t pay out-of-pocket.

What You’re Paying For: The Real Value of Level 2 Support Coordination

A great Support Coordinator does far more than paperwork. You’re paying for their expertise, connections, and guidance to help you achieve better outcomes from your plan.

Here’s what’s typically included in your hourly rate:

✅ Understanding your NDIS plan and funding categories
✅ Helping you set and refine your goals
✅ Researching and engaging quality service providers
✅ Coordinating appointments and supports
✅ Monitoring your progress and adjusting services as needed
✅ Preparing for plan reviews and reports
✅ Building your confidence and capacity to manage independently

At 360 Support Coordination, we focus on empowering participants—helping you understand your plan, make informed choices, and stay in control of your NDIS journey.

How Support Coordination Is Funded in Your NDIS Plan

Support Coordination funding comes under the Capacity Building – Support Coordination category of your NDIS plan.

Here’s how it works:

• The NDIS allocates a specific budget amount for coordination.
• Your Support Coordinator bills their hours from this budget.
• You can track how much has been used through your plan manager or the NDIS portal.

Example:

If your plan includes $4,000 for Support Coordination, and your provider charges the standard rate of $100.14/hour, that gives you around 40 hours of coordination support over the plan period.

Factors That Influence Rates and Value

While the NDIS sets maximum rates, what you receive for that rate can differ between providers. Here’s why:

Factor	How It Affects the Rate/Value
Location	Higher rates in remote or very remote areas due to travel costs and availability.
Experience	Highly qualified coordinators may offer more strategic, efficient support.
Service delivery model	In-person visits may incur travel time; virtual coordination can reduce costs.
Plan complexity	More complex needs require more hours and specialised coordination.
Provider type	Agencies may charge the full rate; independent coordinators may offer flexibility.

How to Choose the Right Support Coordinator

Choosing the right coordinator can make or break your NDIS experience. Here’s what to look for:

• Transparency – Are they clear about how they charge and what’s included?
• Experience – Do they understand your disability and funding category?
• Communication – Are they easy to reach and responsive?
• Independence – Do they work without conflicts of interest (not linked to a service provider)?
• Local knowledge – Do they know trusted providers in your area?

Questions to Ask Before You Commit:

• “How will you help me achieve my goals?”
• “Do you charge the full NDIS rate?”
• “How often will we review progress?”
• “What happens if I want to change coordinators?”

FAQs About Level 2 Support Coordination

Q1. What’s the difference between Level 2 and Level 3 Support Coordination?
Level 2 is for participants with moderate needs who need ongoing coordination. Level 3 (Specialist) is for complex cases requiring intensive, multidisciplinary support.

Q2. Can I negotiate the hourly rate?
The rate is set as a maximum, but some providers may charge less, especially for plan-managed participants.

Q3. How often should I meet my Support Coordinator?
It depends on your goals and needs—some participants meet monthly, others more often at the start of a new plan.

Q4. Can I change my Support Coordinator mid-plan?
Yes. If you’re not satisfied, you can change providers anytime. A good provider will support a smooth transition.

Q5. Does travel time count as billable?
Yes, travel to and from your appointment may be billed (within NDIS rules). Online sessions can help reduce this.

Q6. What happens to unused coordination funding?
If you don’t use it all, it stays in your plan—it won’t carry over, but you can maximise it before the plan ends.

Example: How a Participant Uses Their Coordination Hours

Scenario:
Sarah has $3,000 allocated for Level 2 Support Coordination.
Her coordinator charges the standard $100.14/hour.

Activity	Hours	Estimated Cost
Initial onboarding & plan setup	3 hrs	$300.42
Monthly check-ins (10 months)	10 hrs	$1,001.40
Provider coordination & follow-up	5 hrs	$500.70
Progress reports & plan review prep	5 hrs	$500.70
Buffer for emergencies or changes	6 hrs	$600.84
Total	29 hrs	$2,903.76

Sarah uses her funding efficiently, keeps on top of her goals, and is fully prepared for her next plan review.

Maximising Your Level 2 Support Coordination Funding

Want to get the best value from your funding? Try these simple tips:

✅ Set clear goals at the start of your plan—this guides your coordinator’s focus.
✅ Stay engaged—regular communication prevents misunderstandings or wasted hours.
✅ Track your usage—ask for monthly updates on remaining hours.
✅ Review providers regularly to ensure you’re happy with their service.
✅ Plan ahead for reviews—your coordinator can prepare evidence and reports.

At 360 Support Coordination, we make sure every hour of your funding counts. Our coordinators work with you to streamline your plan, connect with reliable providers, and build lasting independence.

Final Thoughts

Understanding Level 2 Support Coordination rates isn’t just about numbers—it’s about knowing your rights, your funding, and your options.

When you choose a transparent and supportive provider, you gain more than coordination—you gain confidence in managing your plan and achieving your goals.

At 360 Support Coordination, we believe in clarity, empowerment, and outcomes that matter.

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Ready to Get Started?

🌐 Visit www.360sc.com.au
💬 Book your free consultation today to see how we can help you make the most of your NDIS plan.
Together, let’s turn your goals into real results.