There’s a lot to understand, and it often comes at a time when you’re already managing appointments, services, and paperwork.
If you live on the Mornington Peninsula or in nearby areas, this guide is here to help.
We’ll walk you through what NDIS Support Coordination is, how it works, and what to look for when choosing the right coordinator for your needs. You’ll also learn about the different levels of Support Coordination, the questions worth asking, and why having local support can make a real difference.
Everything is explained clearly and step by step, so you can feel more confident and informed as you make decisions about your NDIS supports.
Let’s get started.
What Is NDIS Support Coordination?
NDIS Support Coordination is funded support that helps you understand, organise, and use your NDIS plan.
Your Support Coordinator works alongside you to make sure your supports actually meet your needs — not just on paper, but in real life.
They help you move from:
- “I have a plan but don’t know what to do next”
to - “I understand my plan and feel supported using it.”
Support Coordination is not about making decisions for you.
It’s about helping you stay in control.
What Does a Support Coordinator Actually Do?
A Support Coordinator can help with many parts of your NDIS journey, including:
- Explaining your NDIS plan in simple terms
- Helping you understand your funding
- Finding and comparing service providers
- Connecting you with local supports
- Coordinating multiple services
- Solving problems when things don’t go to plan
- Supporting you during difficult or stressful situations
- Preparing for NDIS plan reviews
For many participants, a good Support Coordinator reduces stress and saves time.
Why Choosing a Local Support Coordinator Matters
Having a local NDIS Support Coordinator on the Mornington Peninsula can make a real difference.
Local coordinators:
- Know the area and community
- Understand which providers operate locally
- Are aware of wait times and service gaps
- Can attend meetings in person if needed
- Build stronger, more personal relationships
NDIS support works best when it’s connected to the community you live in.
Areas We Support on the Mornington Peninsula
We support NDIS participants across the Mornington Peninsula and nearby areas, including:
- Mornington
- Frankston
- Frankston South
- Mount Eliza
- Mount Martha
- Dromana
- Safety Beach
- McCrae
- Rosebud
- Rye
- Hastings
- Somerville
- Baxter
- Bittern
- Balnarring
- Red Hill
- Red Hill South
- Main Ridge
- Flinders
If you live nearby and are unsure whether we can support you, it’s always worth asking.
Understanding the Levels of NDIS Support Coordination
NDIS offers three levels of Support Coordination.
Each level suits different needs.
Level 1: Support Connection
This level is for participants who need short-term help.
It may be suitable if you:
- Are new to the NDIS
- Only need help getting started
- Just need connections to providers
Support may include:
- Linking you with local services
- Helping you begin supports
This level is usually limited and time-bound.
Level 2: Support Coordination
This is the most common level of Support Coordination.
It suits participants who need ongoing help to manage their supports.
Level 2 Support Coordination can help with:
- Understanding and using your plan
- Coordinating multiple providers
- Managing changes or issues
- Supporting you through challenges
- Preparing for plan reviews
If your plan includes “Support Coordination,” it is usually Level 2 unless stated otherwise.
Level 3: Specialist Support Coordination
This level is for participants with complex needs or high risks.
It may be suitable if you are dealing with:
- Housing instability
- Mental health challenges
- Complex family or legal situations
- Multiple systems (health, justice, child protection)
Specialist Support Coordinators have advanced skills and experience to support these situations.
How to Choose the Right NDIS Support Coordinator
Not all Support Coordinators work the same way.
Choosing the right one is important.
Here are some things to look for.
Experience and Local Knowledge
A good Support Coordinator should:
- Understand the NDIS system
- Know local providers
- Be familiar with services on the Mornington Peninsula
Local experience often leads to better outcomes.
Clear and Honest Communication
You should feel comfortable asking questions.
Your coordinator should:
- Explain things clearly
- Use plain language
- Keep you informed
- Respond within a reasonable time
You should never feel rushed or ignored.
Respect for Your Choices
A Support Coordinator should:
- Listen to what matters to you
- Respect your decisions
- Support your goals
- Never pressure you into using certain providers
You remain in control of your NDIS plan.
Transparency
You should understand:
- What support is being provided
- How your funding is being used
- How often you will be contacted
Clear expectations help build trust.
Questions You Can Ask Before Choosing a Coordinator
It’s okay to ask questions before you decide.
Some helpful questions include:
- Do you support participants on the Mornington Peninsula?
- What level of Support Coordination do you provide?
- How often will we check in?
- How do you handle urgent issues?
- Will you help me prepare for plan reviews?
- Can you attend meetings if needed?
A good Support Coordinator will welcome these questions.
Common Reasons People Seek Support Coordination
Many participants reach out when they feel:
- Overwhelmed by their NDIS plan
- Unsure how to use their funding
- Stuck waiting for services
- Frustrated with providers
- Anxious about an upcoming review
- Unsupported during changes
Support Coordination exists to help in exactly these situations.
How Support Coordination Helps Over Time
Support Coordination is not just about immediate help.
Over time, it can help you:
- Better understand the NDIS
- Build confidence
- Make informed decisions
- Strengthen your independence
- Feel more in control of your supports
The aim is to support you in a way that suits your pace and goals.
Why Choose 360 Support Coordination?
At 360 Support Coordination, we focus on what matters most — you.
Our approach is:
- Participant-first
- Respectful
- Clear and honest
- Practical and supportive
We have experience supporting participants across the Mornington Peninsula and understand the importance of local, reliable support.
Who We Support
We support:
- NDIS participants of all ages
- People with psychosocial disabilities
- Participants with complex needs
- Families and carers
- Participants new to the NDIS
- Participants preparing for reviews
If you’re unsure whether Support Coordination is right for you, we’re happy to talk it through.
When Should You Get in Touch?
You may want to contact a Support Coordinator if:
- You’ve just received your NDIS plan
- You don’t understand your funding
- Your current supports aren’t working
- Your needs have changed
- You’re preparing for a plan review
Getting support early can prevent bigger challenges later.
Final Thoughts
Finding the right NDIS Support Coordinator on the Mornington Peninsula can make everyday life easier.
The right support can mean:
- Less stress
- Clearer direction
- Better services
- More confidence
You deserve support that listens, understands, and works with you.
Need Support Coordination on the Mornington Peninsula?
If you’d like to talk or ask questions, 360 Support Coordination is here to help.
Reach out today and let’s work together to make your NDIS plan work for you.
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