What is an Incident?
An incident is any event or occurrence that:
- Results in harm, or has the potential to result in harm to a participant
- Involves a serious breach of the NDIS Code of Conduct
- Requires immediate action and/or remedial measures
- May be reportable to the NDIS Commission
All incidents must be reported as soon as possible after they occur or are discovered.
Reportable Incidents
The NDIS Quality and Safeguards Commission requires reporting of serious incidents including:
- Death of a participant
- Serious injury of a participant
- Abuse or neglect of a participant
- Unlawful sexual or physical contact with, or assault of, a participant
- Sexual misconduct committed against, or in the presence of, a participant
- Unauthorized use of restrictive practices
How to Report an Incident
Ensure Safety First: Take immediate action to ensure the safety and wellbeing of all involved.
Contact Emergency Services if Required: Call 03 7047 6747 if there is an immediate risk to anyone’s safety.
Complete the Form Below: Provide all relevant details about the incident.
Follow-up: A member of our team will contact you within 24 hours to discuss further actions.
Next Steps After Reporting
After you submit this form:
- You will receive a confirmation email with a reference number for your report
- A member of our team will contact you within 24 hours
- Where required, the incident will be reported to the NDIS Commission within the mandated timeframe
- A thorough investigation will be conducted
- Appropriate measures will be implemented to prevent similar incidents in the future
Contact Information
If you need immediate assistance or have questions about incident reporting, please contact us:
24/7 Phone: 03 7047 6747
Email: support@360sc.com.au
