Are you feeling overwhelmed by your NDIS plan or not sure how to manage all your supports effectively? You’re not alone. Many participants find the NDIS system confusing at first—and that’s where Level 2 Support Coordination comes in. It’s designed to make your NDIS journey easier, clearer, and more empowering. Let’s dive into what it is, what a support coordinator does, and how it can make a real difference in your life.

What Is Level 2 Support Coordination?

Level 2 Support Coordination, also called Coordination of Supports, is an NDIS-funded service that helps participants understand their plan, connect with service providers, and make sure their supports are working well together.

This level of coordination goes beyond basic assistance. It’s for participants who have several supports to manage and need help building the skills and confidence to take charge of their NDIS plan over time.

There are three main levels of support coordination in the NDIS:

Level 1 – Support Connection: Basic help to start using your plan.
Level 2 – Support Coordination: Ongoing coordination and guidance for moderate needs.
Level 3 – Specialist Support Coordination: High-level support for complex situations.

Level 2 sits right in the middle—it gives you the structure and independence you need to make your plan truly work for you.

What Does a Level 2 Support Coordinator Do?

A Level 2 Support Coordinator plays a hands-on role in helping you manage your plan and achieve your goals. Their work is not just about connecting you to services—it’s about empowering you to make informed choices and gain independence.

Here’s what they typically do:

Explain your NDIS plan so you fully understand your funding and what it covers.
Find and connect you with the right providers for your supports.
Coordinate your services to ensure everything runs smoothly.
Build your capacity so you can manage your supports more independently over time.
Troubleshoot challenges when things don’t go as planned.
Monitor your progress and adjust supports to keep you on track toward your goals.

They’re like your NDIS guide—someone who listens, understands, and helps you turn your plan into action.

The Role of Support Coordination in the NDIS

Support coordination exists to help participants get the most out of their NDIS plan. It acts as a bridge between you and your service providers, ensuring you receive the right kind of help without confusion or delay.

A good support coordinator helps you:

Understand your funding and responsibilities.
Make informed decisions about the services you choose.
Build your confidence to manage supports on your own.
Communicate clearly with multiple providers.

In short, they make the NDIS easier to navigate—so you can focus more on your goals and less on paperwork.

How Does Level 2 Support Coordination Differ from Other Levels?

The difference between the three support coordination levels lies in the level of involvement and complexity.

Level 1 – Support Connection: Helps you begin using your plan and find providers but offers minimal ongoing support.
Level 2 – Support Coordination: Provides structured, ongoing help to manage your plan and coordinate services efficiently.
Level 3 – Specialist Support Coordination: Involves intensive support for participants with complex needs, often requiring collaboration with clinicians or other specialists.

If your situation involves multiple services but isn’t overly complex, Level 2 Support Coordination is the perfect fit—it balances guidance with independence.

How Much Does Level 2 Support Coordination Cost?

The cost of Level 2 Support Coordination is based on the NDIS Price Guide, which sets the maximum hourly rate providers can charge. This ensures transparency and fairness for participants. The rate varies depending on where you live — standard, remote, or very remote areas — but all costs are covered under your NDIS plan if support coordination is included. You only pay for the hours you use, and the exact funding amount depends on your individual goals and plan needs.

Here’s a quick look at the current maximum hourly rates for 2025:

Location	Maximum Hourly Rate (AUD)	Example: 10 Hours of Service
Standard Areas	$100.14 per hour	$1,001.40
Remote Areas	$140.19 per hour	$1,401.90
Very Remote Areas	$150.21 per hour	$1,502.10

How Do NDIS Support Coordinators Get Paid?

Support coordinators are paid directly through the Support Coordination funding included in your NDIS plan. Payment is made per hour, and the provider claims it from the NDIS portal after delivering the service.

You won’t need to handle invoices or payments manually—everything is managed according to NDIS processes, making it simple and stress-free.

This structure ensures that your coordinator focuses entirely on helping you, without hidden costs or confusion.

Benefits of Having a Level 2 Support Coordinator

Having a Level 2 Support Coordinator can transform how you experience the NDIS. Here’s how:

Simplifies complex systems: They help you understand your plan in plain language.
Saves you time and effort: They coordinate providers and appointments for you.
Improves your outcomes: They ensure your supports align with your goals.
Builds confidence: You learn to manage more on your own.
Reduces stress: You have a trusted person to call when things get confusing.

A good support coordinator doesn’t just manage your plan—they help you feel empowered and in control of your NDIS journey.

When Should You Consider Level 2 Support Coordination?

You might benefit from Level 2 Support Coordination if:

You have multiple service providers.
You’re new to the NDIS and unsure how to use your plan.
You need help understanding your funding.
You want support to build your independence.

If you think you need coordination, speak with your NDIS planner or Local Area Coordinator about including it in your plan during your next review.

How to Choose the Right Level 2 Support Coordinator

Choosing the right support coordinator can make a big difference. Here’s what to look for:

Experience: They should have a strong track record in Level 2 coordination.
Good communication: They should listen, understand, and respond clearly.
Local knowledge: Familiarity with local services and community networks helps.
Transparency: They should explain their process and pricing clearly.

A great support coordinator doesn’t just manage your plan—they partner with you to achieve your goals.

Common Myths About Level 2 Support Coordination

Let’s clear up a few misconceptions:

Myth 1: “Support coordinators make all the decisions.”
Reality: You stay in control—they guide, you decide.
Myth 2: “They’re the same as plan managers.”
Reality: Plan managers handle finances; support coordinators handle service connections.
Myth 3: “Only people with complex needs get coordination.”
Reality: Many participants benefit from Level 2 support, even with moderate needs.

Understanding these differences helps you see how valuable a coordinator can be.

Final Thoughts

Level 2 Support Coordination is more than just a service—it’s a true partnership that helps you understand your NDIS plan, build confidence, and move closer to your goals. Whether you’re new to the NDIS or looking for more structured support, a Level 2 coordinator can make your journey smoother, simpler, and far more empowering.

If you’re ready to make the most of your NDIS plan, contact 360° Support Coordination today. Our team of experienced support coordinators is here to guide you every step of the way—helping you connect with trusted providers, manage your funding wisely, and achieve your personal goals with confidence.

Reach out to us now to get expert NDIS support coordination tailored to your needs—because with the right guidance, your NDIS plan can truly work for you.

Level 2 Support Coordination Explained: Role, Costs, and How It Supports You