Psychosocial Recovery Coaching in Melbourne
Empowering NDIS participants to build independence and resilience through specialised mental health support.
Your Guide to Psychosocial Recovery Coaching in Melbourne
At 360 Support Coordination, our Melbourne-based psychosocial recovery coaches help NDIS participants with mental health conditions and psychosocial disabilities. A psychosocial recovery coach is an NDIS-funded support worker with mental health expertise. They spend time with you to understand your needs, help you navigate your NDIS plan, and connect you with the right services.
According to the NDIS, recovery coaches assist people with psychosocial disability to increase their independence, social participation and control over their lives. This means they guide you through complex daily challenges and support you to achieve your personal goals.
Why Choose 360 Support Coordination for Recovery Coaching in Melbourne
Our psychosocial recovery coaching is friendly, professional, and locally focused. We know that recovery is personal – that’s why we take a holistic, strength-based approach.
Our Melbourne coaches take the time to understand your unique journey, offering personalised strategies that build resilience, improve daily living skills, and support long-term mental health recovery goals.
- Experienced and Compassionate Coaches
Each coach has mental health qualifications (at least Cert IV or equivalent) and/or lived experience. This meets NDIS recommendations for recovery coaches, so you get support from someone who truly understands.
- Holistic, Strengths-Based Approach
We consider all aspects of your life – mental, social, emotional and practical – in your recovery plan. We focus on building your resilience and daily living skills so you can regain confidence and control.
- Connect You with the Right Supports
We know the Melbourne health and disability network. Your coach helps link your NDIS plan with mainstream mental health services and community supports, ensuring everyone is on the same page.
- Empower You to Achieve Your Goals
We work collaboratively with you to set realistic recovery goals and celebrate every win. Our coaches guide you step-by-step, developing personalized strategies that help you manage stress and build skills over time.
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Partner with Your Support
Team
If you already have a support coordinator or clinical team, we liaise closely with them. Your recovery coach will sit alongside your support plan, complementing other NDIS supports (like Level 2 or Level 3 Support Coordination) to maximize your outcomes.
- A Local Team Committed to Your Recovery
Choosing 360 Support Coordination means choosing a local Melbourne team that cares. We’re proud to work in the communities we live in, and our coaches are committed to making your recovery journey a positive one.
What Our Psychosocial Recovery Coaches Do
A psychosocial recovery coach does more than just listen – they take action. They coach you through practical steps to improve wellbeing and navigate life with your disability. Key ways we help include:
- Goal Setting & Planning
Your coach will help you clarify your dreams and set achievable goals (like finding work, improving relationships, or managing symptoms). Together we develop a clear recovery plan tailored to your needs and NDIS funding.
- Skill Development
We teach and practise skills to manage daily challenges. This might include stress management techniques, social and communication skills, or routines for self-care. The aim is to build your confidence in handling life’s ups and downs.
- Capacity Building
As the NDIS says, recovery coaches “build capacity and resilience”. We focus on your strengths, helping you make decisions and solve problems so you become more independent.
- Support Coordination
Our coaches help you identify, plan and coordinate your supports. We work with your NDIS plan and any therapists or services you use, so everything is aligned. This might mean scheduling appointments, accessing community programs, or negotiating with other providers.
- Crisis & Transition Support
Life can be unpredictable. Recovery coaches are available to help you through crises or big changes (for example, hospital discharge or moving homes). We help you stay on track even when challenges arise.
- Connection to Health Services
Importantly, we’ll connect you with non-NDIS mental health and community services. This ensures that your NDIS plan complements any treatment or therapy you need outside the scheme.
Each participant’s journey is unique, and your coach tailors their support to your situation. In essence, a psychosocial recovery coach is like a bridge between your NDIS supports and the mental health supports you need – all working towards one goal: your recovery and independence.
Who Is Psychosocial Recovery Coaching For?
Psychosocial recovery coaching is designed for NDIS participants living with a psychosocial disability — this includes mental health conditions such as depression, anxiety, bipolar disorder, or schizophrenia that significantly affect daily life. The NDIS recognises the importance of this support and funds recovery coaching for eligible participants.
If your NDIS plan includes “psychosocial disability” under the Capacity Building category, you can access this service. Not sure if it’s included? Speak with your NDIS planner or support coordinator — they can help you add a recovery coach to your plan if needed.
Who Benefits Most from Recovery Coaching?
You might benefit from a psychosocial recovery coach if you:
- Have difficulty managing relationships, emotions, or day-to-day tasks.
- Want to build life skills and confidence to pursue study, work, or social goals.
- Struggle to coordinate support services or feel overwhelmed by the system.
- Already have support coordination but need additional mental health-focused support.
- Feel isolated, stuck, or unsure of where to turn for guidance.
Our recovery coaches provide the structured, compassionate support you need to move forward, one step at a time.
We’re Local and Here to Help
At 360 Support Coordination, our recovery coaches are based right here in Melbourne. We know the local mental health services, community programs, and support providers, making it easier to connect you with what works.
We serve participants across Greater Melbourne and nearby suburbs, offering in-person or virtual coaching sessions. Whether you live in the north, west, east or inner-city, we’re ready to help you build independence, resilience, and a meaningful recovery plan.
Services Beyond Support Coordination
In addition to support coordination, 360 Support Coordination offers a range of related services to meet your NDIS needs:
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Support
Coordination
Support Coordination services offer personalised assistance to help you implement your plan effectively. At 360 Support Coordination, we provide both Level 2 Support Coordination and Level 3 Support Coordination to help you manage your supports, build capacity, and overcome barriers.
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Behaviour Support
Practitioner
We have qualified Behaviour Support Practitioners who work with you and your support team to understand and transform challenging behaviours. Our Behaviour Support Practitioners develop behavior support plans focused on positive strategies and building independence.
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Support Coordination Training
& Supervision
We don’t just help participants – we also train support coordinators. Our expert training programs build the skills of other coordinators and disability workers. This ensures the whole sector has qualified professionals. (If you’re a support worker seeking professional development, ask us about our workshops.)
Meet Our Melbourne Team
Our Melbourne-based psychosocial recovery coaching team is made up of compassionate, experienced professionals who are deeply committed to mental health and disability support. You’ll work with recovery coaches who not only understand the NDIS but also genuinely care about your personal journey, goals, and long-term wellbeing.
Tanya B
Support Coordinator &
Psychosocial Recovery Coach
Tanya combines plan navigation with deep expertise in mental health. She guides participants through their goals while offering compassionate coaching.
Angela C
Psychosocial Recovery
Coach
Angela empowers participants through recovery-focused coaching. She supports mental health goals with empathy, helping individuals build resilience and meaningful daily routines.
Billie A
NDIS Support Coordinator (Level 2) & Psychosocial Recovery Coach
Billie supports participants with a calm, recovery-focused approach. She helps turn goals into practical steps while building confidence and community connection.
Loise A
Case Manager & Positive Behavior Support Practitioner
Loise supports participants with behaviour strategies tailored to their needs. As a PBS practitioner and case manager, she promotes positive change and empowers individuals to reach their goals safely and confidently.
Each team member you meet is based in Melbourne and understands the local system. Our whole team is “committed to empowering individuals with disabilities by providing compassionate support and tailored solutions”. We believe in building relationships, so you’ll always have familiar faces to call on.
Our 6-Step Psychosocial Recovery Coaching Process
We make it simple to get started and stay supported. Here’s how our service works:
Contact & Referral
You reach out to us by phone, email or online booking, or your NDIS planner/LAC refers you to 360 Support Coordination. We're based in Melbourne, and we serve participants across the city and surrounding areas.
Free Initial Consultation
We arrange a friendly meeting (in person or via phone/video) to learn about you, your NDIS plan, and what you want to achieve. We'll explain how recovery coaching works and answer your questions.
Plan & Paperwork
If you decide to proceed, we complete the necessary documents (consent, service agreement, etc.) quickly. We can often guide you to add recovery coaching to your NDIS plan if it's not already included – just ask your support coordinator or planner.
Intake & Assessment
One of our coaches will meet with you to do a thorough intake. We discuss your history, strengths, challenges and any current supports. This helps us create a personalized recovery plan.
Begin Coaching Sessions
We schedule regular coaching sessions at times and places that suit you (e.g. in your home, our office or via telehealth). Your coach works with you on your agreed recovery goals, provides resources, and monitors your progress.
Review & Ongoing Support
Every 6–8 weeks, we sit down (even briefly) to review how things are going. Together we celebrate your successes and adjust your plan if needed. Your coach remains available throughout your NDIS plan to ensure consistent support and to help you use your funding effectively.
Frequently Asked Questions
A psychosocial recovery coach is an NDIS-funded specialist who helps people with mental health disabilities live more independently. They provide coaching (not counselling) to build life skills and connect supports.
It's typically funded through your NDIS plan under Capacity Building supports. Your plan must list a psychosocial disability. You don't pay out of pocket; your coach charges the NDIS hour rate (about $80/hr) once it's approved.
Talk to your NDIS planner, Local Area Coordinator or current support coordinator. They can add psychosocial recovery coaching to your plan. If you already have a plan, ask them to review it. We're also happy to speak with your LAC or coordinator on your behalf.
It depends on your needs. Some people start with weekly sessions, others fortnightly or monthly. The key is consistency – we recommend regular meetings (at least monthly) to keep on track. Your coach will work with you to find a schedule that fits your plan and goals.
In many cases, yes. However, the NDIS often advises choosing a recovery coach instead of an additional support coordinator if your main challenge is mental health, since the coach can also help with planning and links to services. But if your plan is large and complex, you can have both roles under certain conditions.
Absolutely. All our coaches meet or exceed the recommended qualifications (minimum Cert IV in Mental Health/Peer Work or equivalent experience). We are a registered NDIS provider, so every coach is vetted and meets national standards.
360 Support Coordination is based in Melbourne and serves participants across the city and nearby regions. We know local services and can offer in-person support if you're in Metropolitan Melbourne. We also provide phone/video sessions when needed.
Contact 360 Support Coordination
