Know Your NDIS Rights

✅ Right to Choose Your Own Providers

You have the right to choose which providers deliver your NDIS supports. You can change providers at any time and are not locked in.

• Choose any registered provider for funded supports if you are NDIA-managed
• If you are self-managed or plan-managed, you can choose any provider including unregistered providers
• You can request to change providers at any time — you are not required to give lengthy notice unless your service agreement requires it
• No one can pressure you to stay with a provider

🗣️ Right to an Advocate or Support Person

You have the right to have someone with you at any meeting — including planning meetings, reviews, or provider discussions.

• Bring a family member, friend, carer, or paid advocate to any NDIS-related meeting
• Request an interpreter if English is not your first language — this is free through the NDIA
• Contact a disability advocacy service if you need independent support
• The NDIA must accommodate your communication needs

Find an advocate: DSS Disability Advocacy Finder · National Disability Advocacy Program (NDAP)

📋 Right to a Fair and Compliant Plan

Your NDIS plan must be developed in partnership with you and must fund supports that are reasonable and necessary for your disability.

• Participate fully in your planning meeting and have your goals heard
• Receive a plan that links your funded supports to your goals
• Have your cultural, religious, and linguistic identity respected in planning
• Request a review if you believe your plan is inadequate (see below)
• Have your plan explained to you in a way you understand

🔄 Right to Request a Plan Review

If you are unhappy with your NDIS plan or your circumstances have changed, you can request a review at any time.

• Request an unscheduled plan review if your needs have significantly changed
• Request an internal review if you disagree with an NDIA decision
• If the internal review outcome is still unsatisfactory, apply to the AAT (Administrative Appeals Tribunal)
• You have 3 months to request an internal review from the date of an NDIA decision
• You can have support from an advocate during this process

Request a review: Call NDIA on 1800 800 110 or contact your LAC or Support Coordinator

📣 Right to Make a Complaint

You have the right to complain about a provider or NDIS support without fear of losing your services.

• Complain directly to your provider first — they must have a complaints process
• Contact the NDIS Quality and Safeguards Commission if the issue is not resolved
• Make a complaint about poor quality supports, abuse, neglect, or misconduct
• Your services cannot be withdrawn or reduced because you made a complaint
• Anonymous complaints are accepted by the NDIS Commission

NDIS Commission: 1800 035 544 · ndiscommission.gov.au

🔒 Right to Privacy and Confidentiality

Your personal information is protected by law. Providers and the NDIA can only use your information in limited, lawful ways.

• Your personal information is protected under the Privacy Act 1988 and the NDIS Act 2013
• Providers must have a privacy policy and handle your data lawfully
• You can request access to your personal information held by any provider or the NDIA
• Providers cannot share your information with third parties without your consent (except in limited lawful circumstances)
• The NDIA cannot share your plan details with your employer or family without your permission

🛡️ Right to Safety and Freedom from Abuse

Every NDIS participant has the absolute right to be safe and free from abuse, neglect, exploitation, and violence.

• Report concerns about abuse or neglect to the NDIS Commission immediately
• Providers must have safeguarding policies and conduct worker screening checks
• You can report unsafe incidents, restrictive practices, or worker misconduct
• Police can be contacted for immediate safety concerns — call 000
• The Disability Royal Commission (now completed) heard evidence and made recommendations for stronger safeguards

If you are in immediate danger, call 000
NDIS Commission: 1800 035 544 · ndiscommission.gov.au

📞 Key Contacts